CAREERS

The Role

Do you have the drive to understand the actions of organized attackers? Do you have the passion to work intrusions and stop attackers? Security Operations Center (SOC) is looking for a seasoned and dynamic person to thrive in a Senior Security Analyst role focusing on detection, prevention & response to threats against the network.

Key Responsibilities

• Proactive monitoring and response of known and or emerging threats against the network.
• Gathering information about high-value assets, threat landscape, and breach exposure from a myriad array of sources.
• Conducting detailed & comprehensive investigation and triage on wide variety of security events, and implement remediation processes.
• Perform complex data analysis in support of security event management.
• Participation on Incident Response that includes root cause and lessons learned.
• Collaborate with Level 3 analysts, incident responders, engineering team, and customer’s security teams to coordinate incident response and remediation efforts.
• Identify opportunities to improve process and/or tools to ensure highest level of quality, including documentation, mentoring and training sessions.
• Participate in shifts, on-call and after hours support of incident management .
• Manage Shift resources and activities, supervising, monitoring, mentoring and acting as escalation point for L1s, driving shift metrics and man aging shift handovers.
• Performing binary analysis on suspicious files.
• Participation in the development of new SIEM rules and analytics.
• Conduct security research and intelligence gathering in regards to emerging threats and exploits.
• Participate in Customer projects.

Skills and Experience

3+ years’ experience of one of the following:

• Network operations or engineering , including packet analysis
• Administration on Unix, Linux, or Windows
• 3+ years’ experience with common security operations systems, Intrusion Detecti on Systems (IDS/IPS), Security Incident Event Management systems (SIEM), anti -virus log collection systems, vulnerability management, etc.
• Demonstrated experience with a wide variety of security logs to detect and resolve security issues.
• Strong problem resolution, judgment and decision making skills
• Proactive and cooperative relationships exist within own team and other individuals/groups that interface with the team.
• Familiarity with current legal and regulatory requirements around information security and privacy, including PCI, SOX, HIPAA, etc
• Ability to deal with the ambiguity associated with working in a fast paced and changing environment.
• Excellent written and oral communication skills.
• Experience with security events, including large -scale breaches, is a must; as is the ability to identify themes and trends out of large datasets.
• CISSP, GCIA, or GCIH certification required.
• BA/BS in Computer Science, Information Security, or related field or three years of equivalent experience.

To apply for the role, please click here.

Key Responsibilities

• Acting as a point of contact for Technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team
• Managing incidents, requests and problems
• Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients
• Ensure the highest level of trouble shooting is applied to every customer contact made through the use of agreed scripts and processes
• Supporting all modes of customer contact are monitored and responded to – Telephone calls, Emails, Self-service tickets
• Providing 1st and 2nd line remote support
• Recording and maintaining the knowledge and known error database
• Proactively identify process, system, template and standard documentation improvement opportunities within the team, highlighting accordingly to the Shift Manager
• Following agreed processes and contributing to their continual improvement

Skills & Experience

• At least 1.5 years of experience within Service Desk remote support of corporate clients is essential
• Technical knowledge of and previous experience of supporting:
  Windows Operating Systems, Office 365/Office Applications, Microsoft Exchange, Mobile Device Management, Knowledge of Networking (firewalls, routers and switches)

To apply for the job, please click here.

The Role

We are looking for Service Desk Analysts to join our team in our Solihull office. We are seeking ambitious hard-working team players to join our service operations team and build their careers with the business. The Service Desk Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to our customers.

You will support multiple clients responding to requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy.

Responsibilities of Role

Providing top-quality 1st line support

Taking ownership of incidents, requests and problems

Ensure all modes of customer contact are responded to – Telephone calls and Emails, Self Log

Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs and

Customer Satisfaction

Ensure the highest level of trouble shooting is applied to every customer contact made through the use of agreed scripts and processes

Recording and maintaining the knowledge and known error database Managing incidents, requests and problems

Skills and Experience

• A passion for technology and a desire to build a career in IT managed services.
• Previous experience within a Service Desk environment delivering remote support to corporate clients
• Understanding of Incident/Request management and ticket handling
• Experience of working to SLA’s and KPI measures
• Experience of using/contributing to a Knowledge base
• Understanding of ITIL is beneficial

To apply for the role, please click here.

THE ROLE

The Virtual Chief Information Security Officer (vCISO) plays a critical role within our Managed Security Service Provider (MSSP) team, responsible for representing multiple customer organisations and providing comprehensive, tailored cybersecurity guidance, planning, and management. The vCISO will collaborate closely with customer stakeholders to develop and implement strategic security initiatives that align with each organisation’s unique objectives, risk tolerance, and compliance requirements.

In this role, the vCISO will perform diverse functions, including risk assessment and management, compliance and regulatory guidance, security awareness and training, incident response planning, policy and procedure development, vendor management, and security technology evaluation and implementation. Through these efforts, the vCISO will work to enhance the overall security posture of each customer organisation, protect their information assets, and promote a culture of cybersecurity awareness.

The vCISO will act as a primary point of contact for assigned customers in matters related to information security; the vCISO will foster strong relationships with customers, regulators and partners, ensuring precise and consistent communication across all levels of the organisation.

RESPONSIBILITIES

• Develop and implement a cybersecurity strategy that aligns with the organisation’s objectives and risk tolerance.
• Identify, assess, and mitigate cybersecurity risks to protect the organisation’s information assets.
• Ensure the organisation complies with relevant industry standards, regulations, and legal requirements related to information security.
• Foster a security-conscious culture by providing training and resources to employees on cybersecurity best practices.
• Develop and maintain a robust incident response plan to effectively manage and respond to cybersecurity incidents.
• Develop, update, and enforce cybersecurity policies and procedures to maintain a secure environment.
• Evaluate and manage third-party vendor risks and ensure the security of the supply chain.
• Recommend and oversee the implementation of security tools and technologies to enhance the organisation’s security posture.
• Establish and track key performance indicators (KPIs) to measure the effectiveness of the cybersecurity program and report progress to senior management or the board.
• Act as the primary point of contact for all matters related to information security, both internally and externally, including with regulators, customers, and partners.

SKILLS & EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 10 years of experience in information security, with at least five years in a leadership role.
• CISSP, CISM, or other relevant certifications.
• Proven track record in developing and implementing successful cybersecurity programs.
• Strong understanding of technical concepts and the ability to communicate these concepts effectively to a non-technical audience.
• Excellent writing, editing, and proofreading skills.
• Ability to work independently and manage time effectively to meet project deadlines.

To apply for the role, please click here.